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Frequently Asked Questions

ORDER INFORMATION

Please plan 1-3 days processing time from the time you place your order to the time it ships. Orders are shipped via USPS Priority Mail.  You will receive tracking via email as soon as your order ships.

All orders under $50 have a flat rate fee of $7.50 (except Alaska and Hawaii).

We offer free shipping on all orders over $50.

We offer free in-store and curbside pickup at our Charlotte, NC Boutique located at 1800 Camden Rd, Suite 104. Pickup services are offered during standard business hours. Please select "Pick up" as your delivery method at checkout to take advantage of this service.

When your order arrives, please inspect the package for any damage that may have occurred during the shipping process. It is normal for the carton to show some wear and tear; however, if there is damage to the item(s) in your shipment, please email us at hello@selenitebeauty.com and our team will assist you. Please provide your order number and retain the shipping box, packaging materials and damaged item(s).

We love our products and we believe you will too, but if for any reason you are unsatisfied with a product you purchased from us, you may return it to us for a refund within 30 days of the purchase date, and we will refund the purchase price to you via the original method of payment. Unfortunately, we can’t offer you a refund or exchange after 30 days. Excessively used products are not eligible for return. 

To complete a return, we require a receipt or proof of purchase. Please email us at hello@selenitebeauty.com with your order confirmation number to request a return.

To view our complete return policy, please visit our Shipping + Returns page

CUSTOMER SERVICE INFORMATION

For customer service concerns, please email us at hello@selenitebeauty.com or fill out our convenient online form.

PAYMENT INFORMATION

We accept any major debit/credit cards (Visa, MasterCard, American Express and Discover).

Please note that gift cards are excluded from sales, promotions, and additional discounts.

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